MikeKaren

If you need more help troubleshooting, please let me know! Or, if you ultimately determine what the issue is, be sure to call in to our support team so that we can quickly get you taken care of! (3/3)

Be sure to double check the wire connections on these lights, and check the voltage readings if possible (with your voltmeter set to AC for alternating current you should get anywhere from 11-15V). If the connections and voltage readings check out fine, I would then recommend swapping out a light bulb from a working fixture if possible to determine if it is either your light bulbs or the fixtures themselves. (2/3)

Hey Mike,

I'm sorry for any troubles that you may be experiencing with your system. I myself am more than happy to help troubleshoot or, you could also contact our customer support line directly if you would prefer to speak over the telephone.

If the lights which aren't working are all on the same wire run, it may be the result of a faulty connection, damaged wire, or a lack of power. (1/3)