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Evan Kruk ► MikeKaren
If you need more help troubleshooting, please let me know! Or, if you ultimately determine what the issue is, be sure to call in to our support team so that we can quickly get you taken care of! (3/3)

Mar 11, 2019

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Evan Kruk ► MikeKaren
Be sure to double check the wire connections on these lights, and check the voltage readings if possible (with your voltmeter set to AC for alternating current you should get anywhere from 11-15V). If the connections and voltage readings check out fine, I would then recommend swapping out a light bulb from a working fixture if possible to determine if it is either your light bulbs or the fixtures themselves. (2/3)

Mar 11, 2019

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Evan Kruk ► MikeKaren
Hey Mike,

I'm sorry for any troubles that you may be experiencing with your system. I myself am more than happy to help troubleshoot or, you could also contact our customer support line directly if you would prefer to speak over the telephone.

If the lights which aren't working are all on the same wire run, it may be the result of a faulty connection, damaged wire, or a lack of power. (1/3)

Mar 11, 2019

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MikeKaren
2 lights work, 6 don't. Same Transformer. What's up?

Mar 9, 2019

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Evan Kruk ► Ryan Hutchinson
Hey Ryan,

For runs up to 250-feet, we would recommend using 10-gauge (10/2). If you think you may exceed the 250 threshold, then we would recommend using (8/2). If trying to use 12/2 at that distance, you are likely to experience voltage loss on the run.

Jan 28, 2019

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